| Question: |
How long has NicPlex been in business? |
| Answer: |
NicPlex has been helping entrepreneurs succeed in growing their businesses and making quality software since 1999. |
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| Question: |
How long will it take to get my Plexum software up and running? |
| Answer: |
If our configuration service is purchased, and it usually takes 5-7 business days to get you up and running. |
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| Question: |
Can I buy or use my existing shopping cart with Plexum software? |
| Answer: |
Yes, if your existing shopping cart can display transaction information on the transaction completion page or have the ability to post transaction information (e.g. transaction amount, order no. transaction id, etc...) to an external commission tracking software (e.g. Affiliate Program, etc...). |
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| Question: |
Can I import my existing members into Plexum database? |
| Answer: |
Yes. It's as simple as just placing your existing member database in an ASCII text file and upload to Plexum from the administrative back office. |
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| Question: |
Can I customize Plexum virtual back office? |
| Answer: |
Yes. The look and feel can be control using Plexum Skin Manager, which will allow you to customize color scheme, back office header logo image, etc... |
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| Question: |
How many web pages can I replicate with Plexum software? |
| Answer: |
With Plexum, you can replicate as many web pages as you wish (unlimited), as long as your server can handle the work load. |
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| Question: |
How many members can Plexum software handle? |
| Answer: |
As many as your web server and MySQL database server can handle. Of course, results may vary based on server processor and allocated memory. |
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| Question: |
Can members on Plexum system upload photos and images to their replicated web pages? |
| Answer: |
Yes. This is an optional setting for the Plexum administrator to allow members to be able to upload photos and images to their replicated pages and limit numbers of photos and images that can be uploaded per member. |
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| Question: |
Can I use Plexum for membership, digital and retail sales commission tracking? |
| Answer: |
Yes. However, a shopping cart will be needed for both digital and retail sales commission tracking. Please consult Plexum sales representative. |
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| Question: |
What are the payment processors that can be used on Plexum software? |
| Answer: |
At the present time, Plexum software have over 20 payment processor gateway integrated. Click here to see the list of compatible payment processor. |
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| Question: |
What type of compensation plans do Plexum offer? |
| Answer: |
Plexum supports General compensation (e.g. Uni-level pay plan, Forced Matrix Pay Plan, Forced Matrix with Recycling Pay Plan, Australian 1 up, Australian 2 up Pay Plan, etc…), but its always advisable to contact your sales representative on your particular pay structure if you are not sure. |
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| Question: |
What are the system requirements to run Plexum software? |
| Answer: |
Plexum software will run well on any server that meet Plexum requirement on (http://www.plexum.com/site/index.php?option=com_content&view=article&id=122&Itemid=160). However, Plexum web hosting package servers is equipped with requirements needed to run Plexum software. Please click here for details. |
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| Question: |
Will it be cheaper if I host Plexum software on my own server? |
| Answer: |
Though not recommended unless you are experienced with Servers and Plexum software, it may be cheaper, for price difference consult with your Plexum sales rep. |
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| Question: |
If I lease Plexum software, can I purchase the software outright when my company can afford to buy Plexum software outright? |
| Answer: |
At any point of your lease you can elect to terminate your lease in favor of outright purchase of Plexum software. |
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| Question: |
If I lease Plexum software, will the payments made toward leasing will be credited on outright purchase? |
| Answer: |
The payment made toward leasing of Plexum software cannot be used toward the outright purchase of Plexum software. |
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| Question: |
If I change from leasing to outright purchase of Plexum software, will I have to install everything again? Am I going to lose my data? |
| Answer: |
Transferring from leasing to outright purchase do not require re-installation of Plexum software and you are not going to be down or lose any data. |
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| Question: |
Is there any other purchasing method other than leasing and one-time (outright purchase) payment options? |
| Answer: |
Yes, we do offer one additional option (Flexible Payment), which you can split software outright purchase payment up to 6 months. |
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| Question: |
Do Plexum charge per user or is the license unlimited? |
| Answer: |
Plexum does not charge per user, the license grants you unlimited users. |
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| Question: |
Are there any hidden fees involving the purchase of Plexum software? |
| Answer: |
Plexum has no hidden fees, and everything you see detailed on our website is what you get. However, custom/customization request may attract additional fee and charges. |
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| Question: |
Can we have custom languages for Plexum software front and backend? |
| Answer: |
Yes, the user back office is translatable and of course the website that it's replicated for users is as well, but the Administrative back office isn't translatable. |
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| Question: |
What are the support medium available for Plexum software? |
| Answer: |
Support is provided via online support ticketing system, Telephone, Online Documentation, and Online forums. |
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| Question: |
Can I hire Plexum to design the web pages that I want to replicate for my members? |
| Answer: |
Plexum do not have in-house web designer. However, we can refer you to a web design company to help. |
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| Question: |
Do I pay for version upgrades? |
| Answer: |
Upgrades are included in all of our optional support (PlexCare) packages. Our entire software package comes with some type of free support package. Please check the support (PlexCare) package on the software package you are leasing or purchasing. |
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| Question: |
What type of support comes with the purchase of Plexum software? |
| Answer: |
It depends on the package that is purchased. Please click here for more details on our support programs. |
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| Question: |
Do I pay for tech support? |
| Answer: |
No, as long as the problem is related to our software and is within the free or purchased support (PlexCare) service period. |
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| Question: |
What is your company return policy? |
| Answer: |
Please click here to read our Terms and Conditions. |
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| Question: |
Is customization service available? |
| Answer: |
Yes, please click here to contact us for a quote. |
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| Question: |
What is the payment method you guys accept? |
| Answer: |
We accepts AmericanExpress, Visa, MasterCard, PayPal, E-Gold, Checks, MoneyOrders, Bank Wire Transfer and WesternUnion. |
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